What is Better Business Bureau (BBB) Service?

Have you heard of the BBB service? Probably not. Here is how you can make use of it.

The BBB (Better Business Bureau) is a non-profit, private organization that helps to protect consumer rights. This agency predominantly operates in the United States and Canada. The BBB basically provides the marketplace trust report, which is prepared by gathering information and reviews about businesses globally. These reports are available free to consumers on their official website www.bbb.org. When you look up for a report on a business, you will find a grade given between A+ and F based on various factors that affect its trustworthiness and reliability. You can also see if there are any complaints have been filed against the business.

Getting a BBB Report

Getting a BBB report for a business involves simple but careful steps.

1. Name and Correct Spelling of the Business

First thing you need to make sure is that you have the business’ name and its correct spelling, so you can find the BBB report for that particular business. Sometimes, the reports of the businesses are filed under their parent companies names. So you need to check the business’ official website and find out if there are any other associated names. So you note them to down look it up on BBB site.

2. Visit the BBB’s website

Open the BBB website on your browser, and select the country, then city, state/province and postal/zip code to go to the local BBB’s website where the business you would like to get the report for located.

Note: Even if you have selected a wrong location of the business, the webpage will still give you the option to search the whole BBB website, so don’t worry.

3. Search for the business

In the search box, type the name of the business, and select its location. And then click the ‘search’ button. You can search for a specific industry category to view reports of businesses in the industry of your interest.

4. Check the business’s profile page

Once you got the search result, look for the business you are looking for. Click on its name to view its profile. On its profile page, you can access all the information that BBB has gathered about the business. From here, you can read the BBB’s report on the business, you can file a complaint against the business or also submit your review/feedback as its customer.

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